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  • Informatics Colloquium 6. 12. Systems Theories contributes to Service Science

    Informatics Colloquium 6. 12. 2016, 14:00 lecture hall D2 prof. Francesco Polese, University of Salerno Systems Theories contributes to Service Science Abstract: Service Science is a multicultural scientific domain addressing service systems, their desing, functioning, performance looking for the conditions and enablers of value co-creation in service exchanges. Service Systems are the focus of this research mainstream, indeed related to many other scientific domains such as that of big data analytics, management, engineering, legal sciences, marketing, human behavior, systems thinking. This latter, and in particular the Viable Systems Approach (VSA), supports the understanding of complex phenomena and with its theoretical suggestions, its postulates and fundamental concepts can be very useful to better understand service exchanges. A deepening of the VSA is hence most welcome in order to better manage decision making involving service systems, complex adaptive systems, complex service systems, smart service systems, smart cities and communities, and all topics interested by smarter planet initiative and by the service science community.

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