Informatics Colloquium 6. 12. Systems Theories contributes to Service Science
Informatics Colloquium 6. 12. 2016, 14:00 lecture hall D2
prof. Francesco Polese, University of Salerno
Systems Theories contributes to Service Science
Abstract: Service Science is a multicultural scientific domain addressing
service systems, their desing, functioning, performance looking for the
conditions and enablers of value co-creation in service exchanges. Service
Systems are the focus of this research mainstream, indeed related to many other
scientific domains such as that of big data analytics, management, engineering,
legal sciences, marketing, human behavior, systems thinking. This latter, and in
particular the Viable Systems Approach (VSA), supports the understanding of
complex phenomena and with its theoretical suggestions, its postulates and
fundamental concepts can be very useful to better understand service exchanges.
A deepening of the VSA is hence most welcome in order to better manage decision
making involving service systems, complex adaptive systems, complex service
systems, smart service systems, smart cities and communities, and all topics
interested by smarter planet initiative and by the service science community.