Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixLCc4ctBhI@fi5dxDd4wQr.municDqvMI-yx.cz(4346, 4348) - Unix stations/servers/services and network -
winPt=hmFGt0@fiN15X5VRyM.muniKsCYhrpB_.cz(4644) - windows stations and servers, licensed software -
wifipBWEf7sRB@fib-BYBEyXi.muniNxyIySXDW.cz(4348, 4346) - wireless network -
webmastersESVKS2yl@fiCHnQv7_Ki.muniO1abAqYS4.cz(4346, 4348) - faculty websites -
gitlabK0hQOo5wK@figCiiZPpdZ.muni1pgET-dHb.cz(4346, 4348) - GitLab FI -
avtPen3XpBhZ@fiVmHiXUd2e.munizWI=qk03G.cz(6183, 7150) - audio-video technology -
techdnmWauXt7@fiStqhn1Eut.muniIwonpQDJr.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budmjmTMF65M@fi=IYuxOIE8.muniB_4j75V3e.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceA=uxhnSe9@fiPdDDsQrKE.munigh-T-v6mn.cz(1810, 8962) - reception staff -
uklidN2S5VBF3W@fiJ2OqBJw-5.muniLhOJpzzDS.cz(6095) - cleaning service -
videoJX9N6Qa2D@fiqvJD6sU9h.muniWMMzXhcxW.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unix61rMF1hsO@fiVK62bBCtp.muniQrzhaNa8W.cz, and
winA5EN3OAg5@fiUDXH8InjA.munithbiO90Jc.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app