Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixS0hbyW=tN@fiaFdmg_dQL.muni65vUQMCEW.cz
(4346, 4348) - Unix stations/servers/services and network -
winJ8kY63yYS@fiFI1qvpiRi.muniU9BHysRwa.cz
(4644) - windows stations and servers, licensed software -
wifixW7Pon=i3@filv3ijV_R2.muni-CiBJt6eL.cz
(4348, 4346) - wireless network -
webmasterNof7FWZGv@fi8cgG2219-.munioy-KlsDiL.cz
(4346, 4348) - faculty websites -
gitlabX27kdvMnI@fiJBDNT5pxJ.municS_lOh_gX.cz
(4346, 4348) - GitLab FI -
avt5PE-hKkND@fi6=KL-PBd2.munipQf9YQ=eB.cz
(6183, 7150) - audio-video technology -
techUX5k8GsQM@fit5iFbzE0L.muniwIb9zLBnf.cz
(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budD8x-WKpQx@fiaoUzGGc2T.muniS_8wfkUeY.cz
(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceAaaMwZeux@finpB-ho68t.muniRhEA_KnF2.cz
(1810, 8962) - reception staff -
uklidHQI35vdkH@fiVq3Vn9E9K.munijj3NQVh2i.cz
(6095) - cleaning service -
videoSaVJawMDk@fiFgvkW7ttr.muni4ZEemt19N.cz
(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixgabedch8O@fiCGj1mG_mW.muni6J5n2YJ2s.cz
, and
winM1ifJYybP@fi5ZoMUinT2.muni-OqpcuyQC.cz
(or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app