Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unix0fWxS8udI@fidSWT4JS=n.muniAUcacaKTb.cz(4346, 4348) - Unix stations/servers/services and network -
wineHOsvQcso@fiMg3PZfXQj.municLSs=l0yW.cz(4644) - windows stations and servers, licensed software -
wifiJBQz94dXq@fi-f4YlgGlh.muniEYQQZMYX4.cz(4348, 4346) - wireless network -
webmaster8dI_lUf9l@fi7og=RN-f2.muniDl0K=TEke.cz(4346, 4348) - faculty websites -
gitlab8EjWqg_uY@fiETx=-zJ-K.muniPxFq02qHO.cz(4346, 4348) - GitLab FI -
avtisxzdfLru@fiu0twfKZfh.muniC_kjRQkbA.cz(6183, 7150) - audio-video technology -
techw4iW8dgbM@fimcsJy2=35.muniUgBHpFUNv.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
bud5EhOZXjRs@fiGPkubZQZK.muniH=psuMA82.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceG0Ja3XLTh@fi8tDtsWxM-.muniyizrIjnO6.cz(1810, 8962) - reception staff -
uklidrCCBarV4w@fiRJ22KvN8Z.munigO=OfA3Bb.cz(6095) - cleaning service -
videoCHgIzFt-l@fi1yngT=Bwp.muniCphIRc01F.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixxQdCksjdj@fiuD3wsZwKC.muni7xXPYCHIt.cz, and
win-sDdJokmn@fiXyW6aiJ0y.muniFcS-fLJxR.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app