Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixcR4WBlaOC@fiN6SPLhmF5.munioR6vB5zLR.cz(4346, 4348) - Unix stations/servers/services and network -
win5rBEB-DtR@fi4zwQ-OUUt.muniZEMq0keWb.cz(4644) - windows stations and servers, licensed software -
wifi7xvVZLbVy@fiyrSV5a4xg.muniBokHuQVPw.cz(4348, 4346) - wireless network -
webmaster20JreldY1@ficFVgE_pxo.muniLYOP_LUJt.cz(4346, 4348) - faculty websites -
gitlabq14UA4IUM@fi=OT=VrBap.muniBOfPgKnfG.cz(4346, 4348) - GitLab FI -
avtzT7k4xZRi@fiifTpTxyLv.muninC-QSe9mS.cz(6183, 7150) - audio-video technology -
techUbeH-So6R@fi=_C0br8zx.muniIuhL98MSC.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budmhvg9L=89@fi-XmYsfNQB.muniqhOYehSdv.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepce4LpVKezpI@fieBncgq5I8.munidupNPRs1F.cz(1810, 8962) - reception staff -
uklid_poT21x6M@fiu27LF7tks.munioEGfM68U=.cz(6095) - cleaning service -
videoIcm4qH3=-@fijup4O4FcV.muniSgxfxdlAf.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixDZWOQZO=M@fi5wPt_auyy.munis2DWyDK1O.cz, and
winp8IoJgDq0@fiEw7SMwmAK.muniTLsOgaZWE.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app