Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
- (4346, 4348) - Unix stations/servers/services and network
- (4644) - Windows stations and servers, licensed software
- (4348, 4346) - wireless network
- (4346, 4348) - faculty websites
- (4346, 4348) - GitLab FI
- (6183) - audio-video equipment
- (4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies
- (1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.)
- (1810, 8962) - reception staff
- (6095) - cleaning service
- (6183) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g. network printers), please write to both , and (or as you see fit). You can check the presence of a major problem with IT services in the FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of your request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app