Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unix=u_cENso9@fiEhGhI9eRZ.muni7CZQfK8cz.cz(4346, 4348) - Unix stations/servers/services and network -
win0Yu_wh2w6@fi8Blfzg6z1.muni0=EIQEeye.cz(4644) - windows stations and servers, licensed software -
wifiy2ksQrI-G@fiJ3MmdSDPU.munieVbm4Zeeu.cz(4348, 4346) - wireless network -
webmastertHsDG7BJC@fiYAC-ZoKsZ.muniFLz0TI_Gs.cz(4346, 4348) - faculty websites -
gitlabdsZ-dcvMF@fiM8RY=D6_m.muniLfBjGaR_N.cz(4346, 4348) - GitLab FI -
avt1J2WWcolh@fimLLM4X08z.muniqiM1CZnOK.cz(6183, 7150) - audio-video technology -
techCbZ6TdYKc@fitCBVNuJHm.muninj-tEuwts.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budDC=NEfpGt@fi61m6nVRcs.muniZts1mn6qv.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepce7fqFLNLyv@fiPJlKbDC4z.muniKG=56IXvF.cz(1810, 8962) - reception staff -
uklidTtNbb_jpj@fi_8NQnetB3.muniVAr9UkGqc.cz(6095) - cleaning service -
videot=ivsTUJ2@fiEjMlsgMz1.muni9lxKxDEMa.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixxp18CYga7@fiXTHUHMNgL.muniLRbEyP=WU.cz, and
win3oQpNA4GM@fiQP=pbROXO.muniBp8cAs6D2.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app