Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixt-18i5TXc@fiXtCiVLxys.muniqxm7WMkis.cz(4346, 4348) - Unix stations/servers/services and network -
winEeP8jiN_0@fiTbZugoq9=.munipdv=DdYp0.cz(4644) - windows stations and servers, licensed software -
wifiEm-WuLNeL@fiy6x6Iou3s.muniqkw7TETaA.cz(4348, 4346) - wireless network -
webmasternQ00QJpKy@fi2YQHAw6GH.muniAagXMPl6g.cz(4346, 4348) - faculty websites -
gitlabi2D5kg0zW@fiCEa2q3O6E.muni8MpqTdjaP.cz(4346, 4348) - GitLab FI -
avtx-KUGXyLV@fiN=KTXGsOY.muniOAWBqXXtk.cz(6183, 7150) - audio-video technology -
techF=vhJOB_o@fi=cERlDkVZ.muniA=w5u7SWf.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
bud=uBi3vfo5@fi=VVyKvp69.munigH4lewpr6.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceiECLZExiA@fiZphhnpGUr.muniDIGKgHid1.cz(1810, 8962) - reception staff -
uklidWMk3h3OAa@fiuTVVYIRO4.muniHgmp516ru.cz(6095) - cleaning service -
videonUdg_NJ28@fi5zbc3VVsS.muniVunFaUiex.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixxHlXO9xeG@fi=07DjKnPa.munijzaf5vueR.cz, and
winrFbCPtLcT@fiovMoA7v2e.munikcJmqv0Sx.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app