Addresses for submitting questions and reporting problems

Faculty technical email contacts

There are several specific addresses for reporting problems. Selecting the correct one will expedite the resolution of your request:

• unix@fi.muni.cz - Unix stations/servers/services and network in general
• win@fi.muni.cz - windows stations and servers
• wifi@fi.muni.cz - wireless network
• webmaster@fi.muni.cz - faculty websites
• gitlab@fi.muni.cz - GitLab FI
• avt@fi.muni.cz - audio-video technology
• tech@fi.muni.cz - Hardware maintenance of computers and classrooms, replenishment of printers
• bud@fi.muni.cz - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.)
• recepce@fi.muni.cz - reception staff
• uklid@fi.muni.cz - cleaning service
• video@fi.muni.cz - video support for teaching

In case of problems with the operation of shared devices (e.g. network printers), please write to both unix@fi.muni.cz, and win@fi.muni.cz (or as appropriate). You can check the presence of a major problem with IT services in the FI Service Status Report (we are automatically notified of problems reported here).

Netiketa

• Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
• Use Reply All - The same reasons as above apply.

Discussion forums

You can also use the discussion forums in the MU IS to report problems and send suggestions:

• For Windows computers
• For Linux/macOS computers
• For WiFi connection
• or use the FI Suggestion Board app

Other contact addresses

• IS MU Support
• University-wide services support