Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixsqSLMmU2C@fiz0ldBICQ4.muni7NFLyT2B-.cz
(4346, 4348) - Unix stations/servers/services and network -
win=TAFnpGev@fiVTHQkrtjv.munieS=-husy6.cz
(4644) - windows stations and servers, licensed software -
wifi-e_7-po7m@fic7C20U5LD.muniis49JPCFs.cz
(4348, 4346) - wireless network -
webmasterw=G5NqEoN@fixQED6JWe4.muniwZ_rx2_zb.cz
(4346, 4348) - faculty websites -
gitlabPsKpIlOAT@fiqGF=ilvbE.munifnH7eaz4Q.cz
(4346, 4348) - GitLab FI -
avttMpB-_D3l@fi5Y2I6=fM-.muniiJtBQ3hVW.cz
(6183, 7150) - audio-video technology -
techo7DtMhcFD@fi2Hx1i_T-M.muniSQiMLTSef.cz
(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budQa9ueg_4Y@filqe-XzvLU.muniUByoJRRVI.cz
(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceUqbVlJPEU@fixHyK5Jw_m.muni1yD5n_Ymt.cz
(1810, 8962) - reception staff -
uklidhXIQe_zpP@fiL7lWPpAVp.muni8_fGw1wZF.cz
(6095) - cleaning service -
videoAL6wc0whW@fiAfDfeQa6u.muniUtSKqQXVp.cz
(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixS5VYObHsI@fi8SWP0Uz9c.munizGk_HaGPT.cz
, and
winjSA4D-PSU@fixFc1j4EJv.muniVBxKSkWoq.cz
(or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app