Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unix=0hRl2YaN@fi3mjHDyZRk.munishsvfNP80.cz(4346, 4348) - Unix stations/servers/services and network -
winXMGWes2f_@fiFIpMZZGKi.muniLKUNBQKVy.cz(4644) - windows stations and servers, licensed software -
wifiC0y3IYYGN@fiqrEAtj0wJ.munibm8ptEVYm.cz(4348, 4346) - wireless network -
webmasterH80sxIYjR@fiH-L2=gB5p.muniFvkp3Nc1P.cz(4346, 4348) - faculty websites -
gitlabgSTbf=FOs@fiWFIORutrO.muniRSdrCnIYX.cz(4346, 4348) - GitLab FI -
avtwiEoGNKnU@fiNTwA9Lh=7.muniKC0Q7d-E5.cz(6183, 7150) - audio-video technology -
tech=WtcJLR_0@fixvIzKxKd8.muniGq5yRJVJv.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budOSm4Yul_P@fidAmECYk=s.muniVG5kz5dly.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceZPYB8pfLs@fiH5Osiyuvs.munirEFeWWYGv.cz(1810, 8962) - reception staff -
uklidlwuZFFnkO@fiHjM-b0pKp.munien6-b2sY6.cz(6095) - cleaning service -
videoXgpoMeiyA@fi1InZK=pOd.muniZKtbnSfh1.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixAGEiRWUqy@fiIMFqk1JN_.muniX=bIXEJ_R.cz, and
winBroG9SZEf@fiLsNEfPS5d.muniic-zRFZHP.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app