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Technical contacts

Email addresses and telephone numbers

There are several technical support email addresses and telephone numbers. By selecting the correct contact, you will speed up the resolution of your enquiry:

  • unix@fi.muni.cz (4346, 4348) – Unix workstations/servers/services and the network
  • win@fi.muni.cz (4644) – Windows workstations and servers, licensed software
  • wifi@fi.muni.cz (4348, 4346) – wireless network
  • webmaster@fi.muni.cz (4346, 4348) – faculty websites
  • gitlab@fi.muni.cz (4346, 4348) – GitLab FI
  • avt@fi.muni.cz (6183) – audio-visual equipment
  • tech@fi.muni.cz (4372) – hardware maintenance of computers and classrooms, refilling printer supplies
  • bud@fi.muni.cz (1829, 1809) – technical issues with the building (windows won’t open, blocked washbasins, air conditioning, clocks showing the wrong time, etc.)
  • recepce@fi.muni.cz (1810, 8962) – reception staff
  • uklid@fi.muni.cz (6095) – cleaning service
  • video@fi.muni.cz (6183) – recording of lectures

Extensions are shown in brackets. If calling from outside the MU telephone network, please prefix them with 54949 (4346 → 549494346 = +420549494346). However, please use email rather than telephone calls where possible.

In the event of problems with shared equipment (e.g. network printers), please email both unix@fi.muni.cz and win@fi.muni.cz (or as you see fit). You can check whether there is a wider issue with IT services in the FI service status overview (we are automatically notified of any problems reported there).

Netiquette

  • Use group, not personal, email addresses – By contacting all authorised persons, you will speed up the resolution of your request. In particular, this also allows for substitution and prevents delays in resolving the matter in the event of holidays and the like.
  • Use ‘Reply All’ – The same reasons apply as above.

Discussion forums

You can also use the discussion forums on the IS MU to report issues and submit suggestions:

Other contact details