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Addresses for submitting questions and reporting problems

Faculty technical email contacts

There are several specific addresses for reporting problems. Selecting the correct one will expedite the resolution of your request:

  • unix@fi.muni.cz (4346, 4348) - Unix stations/servers/services and network in general
  • win@fi.muni.cz (4644) - Windows stations and servers
  • wifi@fi.muni.cz (4348, 4346) - wireless network
  • webmaster@fi.muni.cz (4346, 4348) - faculty websites
  • gitlab@fi.muni.cz (4346, 4348) - GitLab FI
  • avt@fi.muni.cz - audio-video technology
  • tech@fi.muni.cz (4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies
  • bud@fi.muni.cz - technical problems in the building (window can't be opened, blocked sink, air conditioning, wrong time of the clock, etc.)
  • recepce@fi.muni.cz - reception staff
  • uklid@fi.muni.cz - cleaning service
  • video@fi.muni.cz - video support for teaching

The flaps are in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346). However, please prefer emails over phone calls.

In case of problems with the operation of shared devices (e.g., network printers), please write to both unix@fi.muni.cz, and win@fi.muni.cz (or as appropriate). You can check the presence of a major problem with IT services in the FI Service Status Report (we are automatically notified of problems reported here).

Netiketa

  • Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
  • Use Reply All - The same reasons as above apply.

Discussion forums

You can also use the discussion forums in the MU IS to report problems and send suggestions:

Other contact addresses