Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unix5ib2b2_5e@fi==wpvX_FU.muniqvemp-j26.cz
(4346, 4348) - Unix stations/servers/services and network -
winULssTMqkw@fi5hP49qq8I.munidbjyvqA23.cz
(4644) - windows stations and servers, licensed software -
wifivyshzk74X@fi5l=a=7hJ-.muniRUiGgZZkk.cz
(4348, 4346) - wireless network -
webmastere19d4S-vn@fiqoQsS7lA2.muniVZHLRS8dQ.cz
(4346, 4348) - faculty websites -
gitlab5QZaO6xXb@fidefX_2h3H.munil2ydQxnEA.cz
(4346, 4348) - GitLab FI -
avtdyOAxH4oy@fiPyIcwuFSi.munigaeM46Dej.cz
(6183, 7150) - audio-video technology -
techTMDj-x_ct@fiA0Tzj6Mw5.muniHufYLWuc-.cz
(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budykZTkDLax@fiqvN=1-WT5.munica_cls-4D.cz
(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceOt=ZEEEpc@fiBaEyA3IgL.muniurZaf-Wdr.cz
(1810, 8962) - reception staff -
uklidt-rKe8O3J@fi0749n14TV.muniuGl3ej4SA.cz
(6095) - cleaning service -
videosfBCQYYHM@fiyFWMBsB0c.muni8FwWiMQkV.cz
(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixNL=l1Jlae@fi3wxpN4q99.muniD5AhNlisN.cz
, and
winybWfo2Q23@fiEM2G_b2fv.muni8jFWmOH9Q.cz
(or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app