Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixrS9Vw1A9x@fi0iJEmHr51.muniSNmuWH20S.cz(4346, 4348) - Unix stations/servers/services and network -
winnAWA_Z8du@fi2LfzvyjiI.munipWWixRswc.cz(4644) - windows stations and servers, licensed software -
wifiL=w4PWESB@fiO_QnlGc92.munimr6CS7Rwq.cz(4348, 4346) - wireless network -
webmasterwiRcJpFmW@fifxO6mUt1t.muniT3QS=-V9e.cz(4346, 4348) - faculty websites -
gitlabpbZdmF43K@fiKUVeecpHE.muniuHOHyUFRR.cz(4346, 4348) - GitLab FI -
avtHfy5OssNM@fib9MAeps5H.munipzB4YuTFs.cz(6183, 7150) - audio-video technology -
techtA1JXqOyc@fihgFLd9ldt.munic2pW6hCJO.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budbbjQ1BkE0@ficxjjvqe6N.muniDKJY1oA_K.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepcejxmpKCI07@fiPcs2LF8h2.muni-GTMMf4sr.cz(1810, 8962) - reception staff -
uklidJIMXcoRf8@fiGKcb6oSgu.munijZ62mQWF3.cz(6095) - cleaning service -
video_4oscls5H@fiddcgCSfJa.muni5xO4z4RNQ.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixspg1-XS9e@fiIlplyYlUH.muniRsvYgOBmi.cz, and
winNhnFvTHIB@fiq1_maAHsN.munigIIvnKopi.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app