Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unix36zG6xoau@fibcvkWBKOu.muniSy4uSE4w3.cz(4346, 4348) - Unix stations/servers/services and network -
winTBPc81i-o@fiJifkZDdRZ.muniq456nXJzD.cz(4644) - windows stations and servers, licensed software -
wifiE=WRwtoJq@fiJt=k0qFb-.muniHiiqDmSy7.cz(4348, 4346) - wireless network -
webmasterf7jwfsBVO@fi-6yUG4Wxn.muniW4Ox0SqBE.cz(4346, 4348) - faculty websites -
gitlabc031i_OOr@fiDbNtzQxZk.muniHzWZ7DX4n.cz(4346, 4348) - GitLab FI -
avtYPB0ts6qb@fil5lf5xY5A.muniWyWzUJvz4.cz(6183, 7150) - audio-video technology -
techXUQ8tzFVw@fiQozQU-ntB.munix_fvzsoce.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budChRaCy=ph@fibV=TU8vLv.munif4tBwMKXz.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepce4CVdl7rVk@fiPKu0axyb4.muniC4s8HGlGb.cz(1810, 8962) - reception staff -
uklidn4wzT2YnW@fiDwOMXqUYn.muni1V3Fo4UZf.cz(6095) - cleaning service -
videoVJNzW8TGj@fixR0nGDrY=.muni1MCUwBWY2.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixWsK3Li1_Q@fil_o=zeHbr.muni_RGFvwm9B.cz, and
winwSq3OG0Ry@fiz2iEK-U2I.muniSGL-HXjd4.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app