Laboratory of Service Systems
Contact: Ing. Leonard Walletzký, Ph.D.
Web of the laboratory: Laboratory of SES
The Service Systems Laboratory (SeSLab) is founded on the principles of Service Science, Service Design, and Systems Thinking. Its general goal is to explore ways of providing services and their IT support (which is also delivered as a service) to maximize value for users. The laboratory’s research focuses on complex service environments, such as Smart Cities, and on the role of services in various contexts, with respect to stakeholder value and the broader role of IT systems within such environments. The laboratory consists of several specialized sections dedicated to specific research areas: Smart City, T-Shape, Multi-Agent Systems, and Living Lab. Students can participate in these sections and work on various types of tasks, including analytical, theoretical, programming, design, and management-oriented projects. More information about the laboratory, its sections, research projects, and members can be found on the laboratory’s website.
