Service Science, Management, and Engineering

Guarantor: doc. RNDr. Vlastislav Dohnal, Ph.D.

The discipline connects informatics profession with multidisciplinary overview of domains which help to offer information service and service based on utilization of information technology, namely knowledge intensive service. Currently this is recognized to be a very important in business practice.

The graduates of this program will have basic knowledge of management, selected parts of economy, namely of marketing, practical skills in selected parts from psychology, sociology, and law, and basic knowledge of informatics disciplines, together with a deep knowledge of those informatics domains, which are connected to service providing and with service system design, service system construction and operation and service system evolutionary development.

This discipline is intended for students that want to extend the specific informatics knowledge from the bachelor level into both, the basic multi-discipline overview in managerial skills and service economy understanding, and the deep insight into informatics fundamentals of service system construction and service systems operation in a business practice.

The discipline offers the student knowledge of management, marketing, law, presentation skills, conceptual modeling, project, program, and portfolio management in such a way that the student will have a complete knowledge of service systems and will be able to co-operate in teams, to work with customers, and to work effectively and efficiently in situations of many agents co-creating added value for customers.

Students will be introduced to the shift of the classical product paradigm in economy to a new paradigm, a service paradigm. They obtain knowledge and practical skills of service systems design, construction, operation, and evolution.

The emphasis will be on aspects of service economy understanding and value co-creation between service customer and service provider. For that reason students have to work on real projects in practice during their master study program. Those projects are developed and executed by business partner organizations that are contracted by faculty for this purpose. The projects have to be service or service system oriented. Business partners support the training of their possible future employees, to be useful in practical situations, in this way. The interim project which is performed in a business partner organization together with master thesis-the assignment of which arises from cooperation with business partner, too-both together take 30 percent of the whole studying program.

Following details concerning the interim project are important: Business oriented (PA180) or more research oriented alternative (PA185, PA186) of interim project can be chosen. The student is obliged to obtain all 15 credits for interim project (plus 1cr. per colloquium which is mandatory) from one partner.

The 15 ECTS could be obtained by several ways: (1) during one semester, i.e. 5 month, (recommended) work by chosen business partner 4 days in a week (with one day for technical report writing and consultations with faculty guarantor), or (2) cumulative earning of the 15 ECTS in two semesters; the work for partner is then 2 or 3 days per week.

The graduates can enter junior manager positions or they acquit themselves well in design and development of service systems or they assert themselves in positions requiring smart orientation in a problem together with wide view not only in ICT domain.


Mandatory courses

Mandatory elective courses

Recommended study plan

1. semester

2. semester

3. semester

4. semester