Service Science, Management, and Engineering

Garant: prof. RNDr. Jiří Zlatuška, CSc.

The discipline connects informatics profession with multidisciplinary overview of domains which help to offer information service and service based on utilization of information technology, namely knowledge intensive service. Currently this is recognized to be a very important in business practice.

The graduates of this program will have basic knowledge of management, selected parts of economy, namely of marketing, practical skills in selected parts from psychology, sociology, and law, and solid knowledge of informatics disciplines, together with a deep knowledge of those informatics domains, which are connected to service providing and with service system design, service system construction and operation and service system evolutionary development.

This discipline is intended for students that want to extend the specific informatics knowledge from the bachelor level into both, the basic multi-discipline overview in managerial skills and service economy understanding, and the deep insight into informatics fundamentals of service system construction and service systems operation in a business practice.

The discipline offers the student knowledge of management, marketing, law, presentation skills, conceptual modeling, project, program, and portfolio management in such a way that the student will have a complete knowledge of service systems and will be able to co-operate in teams, to work with customers, and to work effectively and efficiently in situations of many agents co-creating added value for customers.

Students will be introduced to the shift of the classical product paradigm in economy to a new paradigm, a service paradigm. They obtain knowledge and practical skills of service systems design, construction, operation, and evolution.

The emphasis will be on aspects of service economy understanding and value co-creation between service customer and service provider. For that reason students have to work on real projects in practice during their master study program. Those projects are developed and executed by business partner organizations that are contracted by faculty for this purpose. The projects have to be service or service system oriented. Business partners support the training of their possible future employees, to be useful in practical situations, in this way. The interim project which is performed in a business partner organization together with master thesis-the assignment of which arises from cooperation with business partner, too-both together take 30 percent of the whole studying program.

Following details concerning the interim project are important: Business oriented (PA180) or more research oriented alternative (PA185, PA186) of interim project can be chosen. The student is obliged to obtain all 15 credits for interim project (plus 1cr. per colloquium which is mandatory) from one partner.

The 15 ECTS could be obtained by several ways: (1) during one semester, i.e. 5 month, (recommended) work by chosen business partner 4 days in a week (with one day for technical report writing and consultations with faculty guarantor), or (2) cumulative earning of the 15 ECTS in two semesters; the work for partner is then 2 or 3 days per week.

The graduates can enter junior IT- business consultant or manager positions or they acquit themselves well in design and development of service systems or they assert themselves in positions requiring smart orientation in a problem together with wide view not only in ICT domain.

Requirements

• Obtain at least 120 credits.
• Complete all mandatory and mandatory elective courses with the prescribed completition.
• Defend a master thesis (see instructions).

Mandatory a mandatory elective courses

• PV207 Business Process Management (3+2 cr.)
• PA104 Vedení týmového projektu (2+2 cr.)
• PV206 Communication and Soft Skills (5+2 cr.)
• PA116 Domain Understanding and Modeling (4+2 cr.)
• PV203 IT Services Management (2+2 cr.)
• PA179 Project Management and Service Lifecycle (2+2 cr.)
• PA181 Services - Systems, Modeling and Execution (3+1 cr.)
• SDIPR Diplomová práce (20 cr.)
• SOBHA Obhajoba závěrečné práce (0 cr.)
• one of the following options:
  • PA180 Interim Project Business (15+1 cr.)
  • PA185 Interim Project - Research I (8 cr.) and PA186 Interim Project - Research II (7+1 cr.)
• at least 1 of the following (Programming):
  • PA165 Vývoj programových systémů v jazyce Java (4+1 cr.)
  • Agilní webový projekt v .NET (2+0 cr.)
• at least 1 of the following (Databases):
  • PA152 Efektivní využívání databázových systémů (2+2 cr.)
  • PV055 Zpracování dat - trendy a praxe (3+1 cr.)
• at least 8 credits from the following two groups (Information technology)
  • at least 1 of the following (Computer networks and security):
    • PA151 Soudobé počítačové sítě (2+2 cr.)
    • PA159 Počítačové sítě a jejich aplikace I (2+2 cr.)
    • PV017 Bezpečnost informačních technologií (2+2 cr.)
    • PA018 Advanced Topics in Information Technology Security (4+2 cr.)
    • PV157 Autentizace a řízení přístupu (2+2 cr.)
  • at least 1 of the following (Information technology - other):
    • PA150 Principy operačních systémů (2+2 cr.)
    • PA102 Technologie informačních systémů I (2+2 cr.)
    • PV188 Principy zpracování a přenosu multimédií (2+2 cr.)
    • PV217 Service Oriented Architecture (2+1 cr.)
    • PV213 Enterprise Information Systems in Practice (2+1 cr.)
    • PV214 Information Technology Infrastructure Library (2+2 cr.)
    • PA103 Objektové metody návrhu informačních systémů (2+2 cr.)
    • PV218 Testing (3+1 cr.)
    • PV079 Applied Cryptography (3+2 cr.)
• at least 10 credits from the following (Economics and finance):
  • ESF:BPV_ZVFS Základy veřejných financí a veřejné správy (8 cr.)
  • PV118 Informační politika a státní informační systém ČR (2+2 cr.)
  • PV241 Podnik a finanční řízení (2+2 cr.)
• at least 1 of the following (Management and marketing A):
  • PV215 Management by Competencies (2+1 cr.)
  • PA182 Managing in Reality (2+1 cr.)
  • PV098 Řízení implementace IS (2+2 cr.)
• at least 1 of the following (Management and marketing B):
  • PV231 Integrated Marketing Communications (2+1 cr.)
  • PV216 Marketing Strategy in Service Business (2+1 cr.)
  • PV240 Základy marketingu služeb (2+2 cr.)
• at least 6 credits from the following (Soft and other skills):
  • ESF:MPV_RKMD Rozvoj komunikačních a manažerských dovedností (4 cr.)
  • PV236 Time Management and Effectiveness (2+1 cr.)
  • PV209 Person Centered Communication (3+1 cr.)
  • IV029 Logická analýza přirozeného jazyka I (2+1 cr.)
  • IA157 Logická analýza přirozeného jazyka II (2+2 cr.)
  • IV064 Informační společnost (2+2 cr.)
  • IV057 Seminář k informační společnosti (2+1 cr.)

Recommended study plan

1. semester

• PA116 Domain Understanding and Modeling (4+2 cr.)
• PV206 Communication and Soft Skills (5+2 cr.)
• PA179 Project Management and Service Lifecycle (2+2 cr.)
• PA165 Vývoj programových systémů v jazyce Java (4+1 cr.)
• Mandatory elective course - Computer networks and security (4 cr.)
• Mandatory elective course - Information technology (4 cr.)

2. semester

• PV207 Business Process Management (3+2 cr.)
• PV203 IT Services Management (2+2 cr.)
• PA104 Vedení týmového projektu (2+2 cr.)
• PA181 Services - Systems, Modeling and Execution (3+1 cr.)
• PA152 Efektivní využívání databázových systémů (2+2 cr.)
• Mandatory elective course - Economics and finance (4 cr.)
• Mandatory elective course - Soft and other skills (4 cr.)
• Mandatory elective course - Management and marketing (3 cr.)

3. semester

• PA180 Interim Project Business (15+1 cr.)
• Mandatory elective course (4 cr.)
• SDIPR Diplomová práce (10 cr.)

4. semester

• Mandatory elective course (4 cr.)
• Mandatory elective course (4 cr.)
• SDIPR Diplomová práce (10 cr.)