Tue, 21 May 2013
Cell Phone Operators
Few weeks ago I have moved my cell phone number to a different phone operator (don't ask :-). Today, I've got an interesting call:
Caller: "Hello, I am a representative of $my_new_operator, do you have a minute or two?"
Me (thinking about possible problem with $my_new_operator, with payments, or whatever): "Well, only a minute."
Caller: "OK, then. We have a great offer for customers of $my_old_operator. If you move to $my_new_operator, you can save much money."
Apparently the $my_new_operator's representative does not know that I am already their customer.
2 replies for this story:
Bobby wrote: 360
It is called 360° customer view. They can see everything about you in any of their applications :-)
I had similar experience two years ago (and - I guess - with different operator)