Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixhehgZIxlg@fidlFPM=h5E.muniyDWPWkHoo.cz
(4346, 4348) - Unix stations/servers/services and network -
wintQ=IEr-Cg@figLYrdDFgT.munimsaA0XLgv.cz
(4644) - windows stations and servers, licensed software -
wifimXJYwcwew@fiunhMaDs7s.munikWupd7z13.cz
(4348, 4346) - wireless network -
webmaster7DKaAytwk@fiLWj-PlJaO.munilKIX0rfAT.cz
(4346, 4348) - faculty websites -
gitlaboa4bUp=PQ@fiSMyEiP-F4.muni-SlZa5E2U.cz
(4346, 4348) - GitLab FI -
avtgGWWVo-nL@fiF09eRKGSs.muniX-VIaajwU.cz
(6183, 7150) - audio-video technology -
techiGUfkNffG@fiKH0RXOUwK.muniq4bMll6sN.cz
(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budipvKJMCav@fiO_Xiyi2gp.muniGOCQTM3EF.cz
(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepcesPiFEzEv4@fiEPSvK76z0.muniF84bDpiYx.cz
(1810, 8962) - reception staff -
uklid-DVssbuAC@fi5zO1q=H7h.munisuk_dinuV.cz
(6095) - cleaning service -
videoKvl=GzJ56@fiR--Qy3wwi.muniGogcdWIp0.cz
(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixB60Ry-pgJ@fikM0-w7BTi.muniVx6jpTKjt.cz
, and
win8CjtXGavX@fiGGc8kwPrX.muniyCIbr32Og.cz
(or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app