Service Science, Management, and Engineering

Guarantor: doc. RNDr. Vlastislav Dohnal, Ph.D.

The discipline connects informatics profession with multidisciplinary overview of domains which help to offer information service and service based on utilization of information technology, namely knowledge intensive service. Currently this is recognized to be a very important in business practice.

The graduates of this program will have basic knowledge of management, selected parts of economy, namely of marketing, practical skills in selected parts from psychology, sociology, and law, and basic knowledge of informatics disciplines, together with a deep knowledge of those informatics domains, which are connected to service providing and with service system design, service system construction and operation and service system evolutionary development.

This discipline is intended for students that want to extend the specific informatics knowledge from the bachelor level into both, the basic multi-discipline overview in managerial skills and service economy understanding, and the deep insight into informatics fundamentals of service system construction and service systems operation in a business practice.

The discipline offers the student knowledge of management, marketing, law, presentation skills, conceptual modeling, project, program, and portfolio management in such a way that the student will have a complete knowledge of service systems and will be able to co-operate in teams, to work with customers, and to work effectively and efficiently in situations of many agents co-creating added value for customers.

Students will be introduced to the shift of the classical product paradigm in economy to a new paradigm, a service paradigm. They obtain knowledge and practical skills of service systems design, construction, operation, and evolution.

The emphasis will be on aspects of service economy understanding and value co-creation between service customer and service provider. For that reason students have to work on real projects in practice during their master study program. Those projects are developed and executed by business partner organizations that are contracted by faculty for this purpose. The projects have to be service or service system oriented. Business partners support the training of their possible future employees, to be useful in practical situations, in this way. The interim project which is performed in a business partner organization together with master thesis-the assignment of which arises from cooperation with business partner, too-both together take 30 percent of the whole studying program.

Following details concerning the interim project are important: Business oriented (PA180) or more research oriented alternative (PA185, PA186) of interim project can be chosen. The student is obliged to obtain all 15 credits for interim project (plus 1cr. per colloquium which is mandatory) from one partner.

The 15 ECTS could be obtained by several ways: (1) during one semester, i.e. 5 month, (recommended) work by chosen business partner 4 days in a week (with one day for technical report writing and consultations with faculty guarantor), or (2) cumulative earning of the 15 ECTS in two semesters; the work for partner is then 2 or 3 days per week.

The graduates can enter junior manager positions or they acquit themselves well in design and development of service systems or they assert themselves in positions requiring smart orientation in a problem together with wide view not only in ICT domain.

Requirements

  • Obtain at least 120 credits.
  • Complete all mandatory and mandatory elective courses with the prescribed completition.
  • Defend a master thesis (course SOBHA, see instructions).

Mandatory courses

  • PA116 Domain Understanding and Modeling (4+2 kr.)
  • PA152 Efektivní využívání databázových systémů (2+2 kr.)
  • PA179 Project Management (2+2 kr.)
  • PA181 Services - Systems, Modeling and Execution (3+1 kr.)
  • PA194 Introduction to Service Science (2+2 kr.)
  • PV203 IT Services Management (2+2 kr.)
  • PV206 Communication and Soft Skills (5+2 kr.)
  • PV207 Business Process Management (3+2 kr.)

Mandatory elective courses

  • one of the following options:
    • PA180 Interim Project Business (15+1 kr.)
    • PA185 Interim Project - Research I (8 kr.) and PA186 Interim Project - Research II (7+1 kr.)
  • at least 1 of the following (Programming):
    • PA165 Vývoj programových systémů v jazyce Java (4+2 kr.)
    • PV247 Agilní webový projekt na platformě .NET (4 kr.)
    • PV248 Kurz jazyka Python (2+1 kr.)
    • PV249 Vývoj v jazyce Ruby (4+1 kr.)
  • at least 1 of the following (Computer networks and security):
    • PA018 Advanced Topics in Information Technology Security (4+2 kr.)
    • PA151 Soudobé počítačové sítě (2+2 kr.)
    • PA159 Počítačové sítě a jejich aplikace I (2+2 kr.)
    • PA191 Advanced Computer Networking (2+2 kr.)
    • PV017 Bezpečnost informačních technologií (2+2 kr.)
    • PV157 Autentizace a řízení přístupu (2+2 kr.)
  • at least 1 of the following (Information technology):
    • PA017 Softwarové inženýrství II (2+2 kr.)
    • PA103 Objektové metody návrhu informačních systémů (2+2 kr.)
    • PA150 Principy operačních systémů (2+2 kr.)
    • PV079 Applied Cryptography (3+2 kr.)
    • PV188 Principy zpracování a přenosu multimédií (2+2 kr.)
    • PV213 Enterprise Information Systems in Practice (2+1 kr.)
    • PV214 Řízení dodávky IT služeb vycházející z ITIL (2+2 kr.)
    • PV217 Service Oriented Architecture (2+1 kr.)
    • PV258 Requirements Engineering in Agile Software Development (2+2 kr.)
  • at least 2 courses from the following (Economics and finance):
    • ESF:BPV_ZVFS Základy veřejných financí a veřejné správy (8 kr.)
    • PV118 Informační politika a státní informační systém ČR (2+2 kr.)
    • PV241 Podnik a finanční řízení (2+2 kr.)
    • PV166 Informační technologie ve veřejné správě ČR a EU (2+2 kr.)
  • at least 1 of the following (Management and marketing A):
    • PA182 Managing in Reality (2+1 kr.)
    • PV215 Management by Competencies (3+2 kr.)
    • PV237 Strategy and Leadership (2+1 kr.)
  • at least 1 of the following (Management and marketing B):
    • PV216 Marketing Strategy in Service Business (3+2 kr.)
    • PV240 Základy marketingu služeb (3+2 kr.)
  • at least 2 courses from the following (Soft and other skills):
    • ESF:MPV_RKMD Rozvoj komunikačních a manažerských dovedností (4 kr.)
    • ESF:MPV_COMA Communication and Managerial Skills Training (4 kr.)
    • ESF:MPP_CEIT České a evropské právo informačních technologií (4 kr.)
    • PV236 Time Management and Effectiveness (2+1 kr.)
    • PV209 Person Centered Communication (3+1 kr.)
    • IV029 Úvod do transparentní intenzionální logiky (2+1 kr.)
    • IA157 Logická analýza přirozeného jazyka II (2+2 kr.)
    • IV064 Informační společnost (2+2 kr.)
    • IV057 Seminář k informační společnosti (2+1 kr.)

Recommended study plan

1. semester

  • Mandatory elective course - Computer networks and security (e.g. PA191 Advanced Computer Networking (2+2 kr.))
  • Mandatory elective course - Information technology (e.g. PV217 Service Oriented Architecture (2+1 kr.))
  • Mandatory elective course - Programming (e.g., PA165 Vývoj programových systémů v jazyce Java (4+2 kr.))
  • PA116 Domain Understanding and Modeling (4+2 kr.)
  • PA194 Introduction to Service Science (2+2 kr.)
  • PV206 Communication and Soft Skills (5+2 kr.)

2. semester

  • Mandatory elective course - Economics and finance (e.g., PV241 Podnik a finanční řízení (2+2 kr.))
  • Mandatory elective course - Management and marketing A (e.g., PV215 Management by Competencies (3+2 kr.))
  • PA152 Efektivní využívání databázových systémů (2+2 kr.)
  • PA179 Project Management (2+2 kr.)
  • PA181 Services - Systems, Modeling and Execution (3+1 kr.)
  • PV203 IT Services Management (2+2 kr.)
  • PV207 Business Process Management (3+2 kr.)

3. semester

  • Mandatory elective course - Economics and Finance (e.g., PV166 Informační technologie ve veřejné správě ČR a EU (2+2 kr.) )
  • PA180 Interim Project Business (15+1 kr.)
  • SDIPR Diplomová práce (10 kr.)

4. semester

  • Mandatory elective course - Management and marketing B (e.g., PV216 Marketing Strategy in Service Business (3+2 kr.))
  • Mandatory elective course - Soft and other skills (e.g., ESF:MPV_COMA Communication and Managerial Skills Training (4 kr.))
  • Mandatory elective course - Soft and other skills (e.g., PV209 Person Centered Communication (3+1 kr.))
  • SDIPR Diplomová práce (10 kr.)

Odpovědný kontakt: prof. RNDr. Jiří Barnat, Ph.D.: Ji%C5%99%C3%AD%20Barnat%20%3Cprodekan(dot)prog%40fi(dot)muni(dot)cz%3E