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  • Y Soft - Technical Consultant

    Would you like to work with software and hardware and participate on providing technical support to customers which are global leaders in their industry? Are you interested to be part of a dynamic and enthusiastic worldwide team?

    We search for a new colleague who will participate on providing the best support in the market to Y Soft partners and customers via Service Desk, phone calls, remote assistance and directly on-site.

    Someone who will ensure know-how transfer to partner’s representatives via on-site or online trainings. We look for a person who will implement and demonstrate YSoft solutions to partners and end customers.

    If you consider yourself as energetic, fast learner and you are interested to grow professionally and personally, please send us your CV with a motivation letter for consideration.

    This role is suitable for graduates.

    Company:



    Y Soft Corporation is a progressive, globally operating company providing scalable intelligent print system management solutions (software and hardware) and is also involved in 3D print, Internet of Things and startups. The company’s core product YSoft SafeQ is used by more than 14,000 organizations in over 100 countries. Headquartered in Brno, Czech Republic with corporate offices in all major regions of Europe, the Middle East, North & Latin America, Asia and Australia, Y Soft’s products and services are available and supported worldwide through the company’s network of distributors and resellers, 90 percent of the production is exported.

    Responsibilities & tasks:


    • Provides consultations for our printing solution software and hardware, assemblies and connections at customer and partner site
    • Delivers implementations, upgrades and configurations of SafeQ products
    • Provides second and third level technical support (e-mail, phone calls, on-site support)
    • Acts as an advisory and escalations channel for partner’s technical support
    • Troubleshoots incidents and provides problem analysis and software testing
    • Cooperates with the development team on daily basis
    • Delivers technical trainings and presentations to partners, customers and internal departments
    • Builds and sustains a relationship as the primary technical contact for partners
    • Delivers the highest level of satisfaction with the services offered by the company

    Role requirements:

    • At least 1 years of experience in IT services
    • Written and spoken English required (other languages as advantage)
    • Ability to troubleshoot issues without supervision and deliver easy-to-follow solutions
    • Skills to prepare and provide Technical trainings and presentations
    • Experience with technical documents writing
    • Working experience with operating systems and networks (Windows, TCP/IP, SQL etc.), Linux, Unix is an advantage
    • Basics of programming welcomed (JAVA, scripting)
    • Proactive understanding of partner/customer’s needs and delivery of satisfactory services/solutions
    • Very good communication skills, analytical thinking
    • Independent, customer oriented
    • Willingness to travel, even abroad as needed

    We offer:


    • Work place in Brno
    • Induction training
    • Non-routine creative work content
    • Partnering with top global customers and partners
    • Dynamic open-minded and dedicated team driven by commitment and enthusiasm
    • Support for professional growth - financial contributions and study leave allowance
    • Solid standard of employee benefits

    If you want to join our team, send us your curriculum vitae in English and motivation letter to recruiter@ysoft.com.
    We kindly inform you that only candidates chosen for the first round of interviews will be contacted.