SSME – Service Science, Management, and Engineering

  • Are you interested in studying information technology within the broader context of other disciplines?
  • Are you interested in finding out why services are the foundation of today's economy?
  • Would you like to know the relationship between IT and service systems?
  • Do you want to work on real projects for actual business companies during your studies?
  • Would you like to attain a professional profile like those sought by world leaders in IT?
  • Do you wonder what you are actually studying for?

If your answer is yes, then come to the Faculty of Informatics at Masaryk University. Do not miss this unique opportunity to come and study in the new field known as “Service Science, Management, and Engineering”. Masaryk University ranks among the top ten world universities with an integrated Masters' degree program in SSME.

The SSME master study extends knowledge from the bachelor informatics degree. It joins a modern education in informatics with broader multidisciplinary overview especially of management, team work, and service economy principles. The study comes from the SSME initiative, which emphasizes the importance of services, and is supported by various significant companies led by IBM. All lectures are taught in English.

The ultimate goal of the study is to educate real T-shaped professionals, which are supposed to be both “deep and broad”. Deep means that they have deep knowledge in a selected discipline (the core field of the study) and broad aims to multidisciplinary overlaps (communication skills across other fields).

In order to educate such T-shaped professionals, the nature of the study has to be notably different from the other study fields of the master's programme “Applied Informatics”. The SSME study offers core education in informatics focused on IT services and service systems. In addition, it also offers courses of management, project management, and teamwork enabling SSME graduated students to easily join various business companies immediately after finishing their study.

The second aspect distinguishing the SSME study from the others is a guaranteed one semester internship in a real service-oriented business company, e.g. IBM. The internship creates a unique opportunity to use and confront knowledge obtained at university lectures with real problems in service-oriented business. The project solved during the internship as well as lessons learned from the stay in the real business serve as a base for a master thesis.

Innovation of master study program SSME

The purpose of this project is innovation of the Service Science, Management, and Engineering (SSME) master studies at Faculty of Informatics, MU. The main goal of this project is to provide the background for effective cooperation between academic and application field and to respond to the changing tendencies in economics at the same time.

The contents and study materials of 10 fundamental SSME courses will be updated in cooperation with project partners (see below). Next, the concept of student projects and a set of student projects assignments will be prepared for selected courses focused on service and gaining practical skills connected with teamwork.

Project Partners:

  • SHINE Consulting s.r.o.
  • CORTIS Consulting s.r.o.
  • Mycroft Mind a.s.
  • Technická univerzita v Liberci (Technical University of Liberec)
  • UNIS, a.s.

Profile of Graduate of SSME Master Degree

Graduates of the programme will have a solid knowledge of management, marketing, and some practical skills in relevant areas of psychology, sociology, and law. In addition, the course will provide thorough training in those informatics domains which are connected with service provision and service system design, service system construction and operation, and service system evolutionary development.

The SSME major is intended for students who want to extend their specific informatics knowledge from the bachelor degree to both the multidisciplinary overview of management skills and service economy understanding, and gain a deep insight into the informatics fundamentals of service system construction and service system operation in business.

The course offers training in management, marketing, law, presentation skills, conceptual modeling, project, program, and portfolio management in such a way that the student will have a complete knowledge of service systems and will be able to co-operate in teams, consult with customers, and work effectively and efficiently in situations of many agents co-creating added value for customers.

Students will be introduced to the shift of the classical product paradigm in economy to the new service paradigm. They acquire knowledge and practical skills in service system design, construction, operation and evolution.

The emphasis will be laid on aspects of understanding the service economy and the value co-creation between a customer and a service provider. For a practical realization, students are required to work on real projects which are developed and executed by business partner organizations that are contracted by the Faculty for this purpose. The projects are service or service system oriented. Business partners support the training of their prospective employees so that they are helpful in practical situations. An Interim Project which is performed in the business partner organization together with the master thesis are altogether awarded up to 30 percent of the whole study programme. The thesis arises from cooperation between a student and the business partner.

Graduates will typically enter junior management positions, apply themselves to the design and development of service systems, or assert themselves in positions that require smart orientation in a problem together with an overview of the ICT domain and beyond.

Information about the programme

Faculty Contact
Faculty of Informatics
Masaryk University
Office for International Studies
Botanická 68a
602 00 Brno
Czech Republic
SSME Direct Contact

International Studies Office
Phone: +420 549 491 813
Fax: +420 549 491 820