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 Claim management
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What is claim management? A general definition: "Claim management is the conscious, systematic and purposeful handling of claims mutually asserted by the parties to the contract during the course of the project."
Claim management is about asserting claims against a partner or defending yourself against claims made by the partner and trying to get the "most out of it" for your own side. Very often, claims are related to those topics that have not been accurately defined in the contract (be it intentionally or unintentionally).
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SEM guidelines claim management (German) Principles, sequence in projects, tips |
Why is claim management important for e-projects? |
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In e-projects, it is very often the case that requirements are not specified in detail in the tender (as this is often not possible yet at that time). Thus there is always room for interpretation of what services have actually been commissioned and who is to deliver what, in detail (this refers both to development services provided by PSE and to products and services to be supplied by the client/customer).
In e-projects, it is important to make adequate use of this room for interpretation and to develop and implement a coordinated claim management strategy within the project.
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Slide show for claim management workshops (German) Basic information from workshops held by the Project Experience Support Center |
What steps need to be taken? |
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- Develop a claim management strategy vis-à-vis the client and the end customers, where applicable, also the subcontractors as early as possible (more on the offensive or on the defensive side, with a focus on one's own claims or on the claims asserted by the other party).
- Perform proactive claim management during tender and contract negotiations (contract wording, basis for subsequent activities).
- Perform active claim management during the subsequent project phases up to acceptance testing (controlling, change requests, subsequent negotiations with the client,...).
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