Checking Products Supplied by the Customer


What are customer-supplied products?
Customer-supplied products are products (components) which are made available by the customer and are to be integrated into the product (project delivery result) which is to be developed or which are required for activities involved in producing the product (e.g. customer tools).

What should I look out for with customer-supplied products?

  1. Customer-supplied products or components must be checked, particularly if they are to be incorporated in the project delivery result. These checks can be performed before use ("receiving inspection") or in conjunction with the rest of the product ("network test", "system test").
  2. Customer-supplied products must be treated appropriately in order to ensure that they remain operational. If a customer-supplied product is lost or damaged, this must be recorded and reported to the client. This is a requirement of standard EN ISO 9001. Appropriate measures to this end must be documented in the QA plan.

Customer-supplied products / components may include:

  • A data maintenance system developed by the customer which should be used in the software being developed
  • A security component which has been developed by the customer and is to be used
  • A CASE tool for development which has been made available by the customer
  • A CM system which is employed by the customer and is to be used
  • Development or test hardware provided by the customer.

Notes
In accordance with QM standard EN ISO 9001, the fact that all customer-supplied products must be checked prior to being used in the project does not free the customer from his responsibility to ensure that these customer-supplied products are "acceptable" (suitable)!


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Last modified: 08/27/98 15:42
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