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What are customer-supplied products?
Customer-supplied products are products (components)
which are made available by the customer and are to be
integrated into the product (project delivery result)
which is to be developed or which are required for
activities involved in producing the product (e.g.
customer tools).What should I look out for
with customer-supplied products?
- Customer-supplied products or components must be
checked, particularly if they are to be
incorporated in the project delivery result.
These checks can be performed before use
("receiving inspection") or in
conjunction with the rest of the product
("network test", "system
test").
- Customer-supplied products must be treated
appropriately in order to ensure that they remain
operational. If a customer-supplied product is
lost or damaged, this must be recorded and
reported to the client. This is a requirement of
standard EN ISO 9001. Appropriate measures to
this end must be documented in the QA plan.
Customer-supplied products / components may
include:
- A data maintenance system developed by the
customer which should be used in the software
being developed
- A security component which has been developed by
the customer and is to be used
- A CASE tool for development which has been made
available by the customer
- A CM system which is employed by the customer and
is to be used
- Development or test hardware provided by the
customer.
Notes
In accordance with QM standard EN ISO 9001, the fact that
all customer-supplied products must be checked prior to
being used in the project does not free the customer from
his responsibility to ensure that these customer-supplied
products are "acceptable" (suitable)!
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